Changes in the ISO 9001:2008

The main changes being introduced into the new standard are as follows:
· Clause 0.2 (Process approach) : Text added to emphasize the importance of processes being capable of achieving desired outputs
· Clause 1.1 (Scope)
o Clarification that “product” also includes intermediate product
o Explanation regarding statutory, regulatory and legal requirements
· Clause 4.1 (General requirements)
o Notes added to explain more about outsourcing
o Types of control that may be applied to outsourced processes
o Relationship to clause 7.4 (Purchasing)
o Clarification that outsourced processes are still responsibility of the organization and must be included in the quality management system
· Clause 4.2.1 (Documentation)
o Clarification that QMS documentation also includes records
o Documents required by the standard may be combined
o ISO 9001 requirements may be covered by more than one documented procedure
· Clause 4.2.3 (Document control)
o Clarification that only external documents relevant to the QMS need to be controlled
· Clause 4.2.4 (Records control): Editorial changes only (better alignment with ISO 14001)
· Clause 5.5.2 (Management rep)
o Clarifies that this must be a member of the organization’s own management
· Clause 6.2.1 (Human resources)
o Clarification that competence requirements are relevant for any personnel who
are involved in the operation of the quality management system
· Clause 6.3 (Infrastructure): Includes information systems as example
· Clause 6.4 (Work environment)
o Clarifies that this includes conditions under which work is performed and includes, for example physical, environmental and other factors such as noise, temperature, humidity, lighting, or weather
· Clause 7.2.1 (Customer related processes)
o Clarifies that post-delivery activities may include:
o Actions under warranty provisions
o Contractual obligations such as maintenance services
o Supplementary services such as recycling or final disposal
· Clause 7.3.1 (Design & development planning)
o Clarifies that design and development review, verification and validation have
distinct purposes
o These may be conducted and recorded separately or in any combination as
suitable for the product and the organization
· Clause 7.3.3(Design & development outputs): Clarifies that information needed for production and service provision includes preservation of the product
· Clause 7.5.4 (Customer property): Explains that both intellectual property and personal data should be considered as customer property
· Clause 7.6 (Now retitled Control of Monitoring and Measuring equipment)
o Explanatory notes added regarding the use of computer software: “Confirmation of the ability of computer software to satisfy the intended application would typically include its verification and configuration management to maintain its suitability for use.”
· Clause 8.2.1 (Customer satisfaction)
o Note added to explain that monitoring of customer perception may include input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, and dealer reports
· Clause 8.2.3 (Monitoring / Measurement of process)
o Note added to clarify that when deciding on appropriate methods, the organization should consider impact on the conformity to product requirements and on the effectiveness of the quality management system.